Terms of Service

These Terms of Service govern purchases made through qelvixa.com and the services provided through the Qelvixa™ online store.

1. Website Operator

Qelvixa™ is owned and operated by Shenzhen Ouwo Culture Technology Co., Ltd.

By accessing our website or purchasing from our online store, you agree to these Terms of Service and the policies referenced on qelvixa.com.

2. Products & Product Information

We make reasonable efforts to present product descriptions, images, features, dimensions, colors, ingredients where applicable, usage information, and other product details accurately.

Actual colors, finishes, textures, packaging, and appearance may vary slightly because of photography, lighting, screen settings, manufacturing variations, or product updates.

3. Beauty & Skincare Information

Skincare and cosmetic experiences vary between individuals. Product descriptions are intended to provide general product information and are not intended to replace individualized medical advice, diagnosis, or treatment.

Customers should follow product directions and applicable precautions. If you have known sensitivities or specific medical concerns, seek appropriate professional advice before using products when necessary.

4. Prices

Prices displayed on qelvixa.com may change from time to time without prior notice where permitted by law.

The price displayed during checkout at the time an order is submitted will generally apply to that order, subject to correction of clear pricing or technical errors.

5. Orders

Orders are subject to acceptance, payment authorization, stock availability, fraud-prevention screening, and verification of relevant order information.

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving suspected fraud, pricing errors, unavailable products, payment issues, or materially inaccurate customer information.

6. Customer Information

Customers are responsible for providing accurate, complete, and current billing, shipping, contact, and payment-related information.

7. Shipping

Order processing, shipping, estimated delivery, tracking, and delivery-related matters are governed by our Shipping Policy.

8. Returns & Refunds

Returns, hygiene restrictions, damaged items, cancellations, and refunds are governed by our Return & Refund Policy.

9. Intellectual Property

Qelvixa™ branding, website design, product photography, graphics, written materials, logos, and other protected content may not be copied, reproduced, distributed, or commercially exploited without authorization where protected by applicable law.

10. Prohibited Use

You may not use our website to:

• engage in fraudulent or unlawful activity;
• attempt unauthorized access to website systems or accounts;
• distribute malware or harmful code;
• interfere with website security or checkout systems;
• provide intentionally false payment or identity information;
• infringe intellectual-property or other legal rights.

11. Third-Party Services

Certain functions of our website may rely on third-party providers, including payment processors, shipping carriers, hosting providers, e-commerce platforms, and analytics services.

12. Changes to These Terms

We may update these Terms of Service from time to time. The latest version published on qelvixa.com will apply from its effective publication date.

13. Contact Information