Shipping Policy

This Shipping Policy explains Qelvixa™ order processing, estimated delivery times, tracking, shipping charges, and delivery-related issues.

Order Processing: 1–3 business days

Estimated Delivery: Generally 7–15 business days after dispatch

1. Order Processing

Most orders are processed within 1–3 business days after payment has been successfully authorized.

Weekends, public holidays, unusually high order volume, payment-review requirements, or product availability may affect processing time.

2. Estimated Delivery

Estimated delivery is generally 7–15 business days after dispatch.

Delivery times are estimates rather than guarantees and may vary due to destination, carrier operations, customs procedures, weather conditions, holidays, local delivery conditions, or other circumstances outside our reasonable control.

3. Shipping Charges

Any applicable shipping fees will be displayed before checkout is completed.

Promotional free-shipping offers, when available, will be displayed on qelvixa.com or during checkout and may be subject to specific order-value or destination requirements.

4. Fulfillment & Shipping Origin

Orders may be prepared and dispatched through Qelvixa™ fulfillment and logistics partners depending on product availability and destination.

Products within the same order may occasionally be shipped separately.

5. Tracking Information

When tracking is available, tracking information will be provided after dispatch.

Tracking events may take additional time to appear after the carrier receives the shipment or after a shipping label is created.

6. Incorrect or Incomplete Address

Customers are responsible for entering a complete and accurate shipping address.

If you identify an address error, contact service@qelvixa.com as soon as possible. Address changes cannot be guaranteed once an order has entered fulfillment or has been shipped.

7. Customs, Duties & Taxes

Depending on the destination, international shipments may be subject to customs procedures, import duties, taxes, or other charges imposed by local authorities. Where such charges are not collected during checkout, they may be the customer's responsibility where permitted by applicable law.

8. Delayed, Lost or Undelivered Packages

If your tracking information has not updated for an extended period, or if a shipment appears lost or undelivered, please contact us.

We may request additional information and coordinate with the applicable shipping carrier or logistics provider to investigate.

9. Damaged Packages

If a package arrives visibly damaged, please photograph the outer packaging, shipping label, and affected product before disposing of packaging materials.