Privacy Policy

This Privacy Policy explains how Qelvixa™ collects, uses, discloses, and protects personal information when you visit qelvixa.com, make a purchase, communicate with us, or otherwise use our online services.

1. Information We Collect

Depending on how you interact with our website, we may collect information including:

• Name and contact information;
• Email address and telephone number;
• Billing and shipping addresses;
• Order and transaction information;
• Account information where applicable;
• Device, browser, and IP-address information;
• Website usage and interaction information;
• Information voluntarily provided when contacting customer service.

2. How We Use Personal Information

We may use personal information to:

• process, fulfill, and deliver orders;
• process payments and refunds;
• communicate order and shipping updates;
• provide customer service;
• detect and prevent fraud or unauthorized activity;
• maintain and improve website functionality;
• understand how customers use our website;
• provide marketing communications where permitted;
• comply with applicable legal and regulatory obligations.

3. Service Providers

We may disclose necessary information to service providers that support payment processing, order fulfillment, shipping, website hosting, e-commerce technology, analytics, fraud prevention, communications, and customer support.

These providers receive information only as reasonably necessary for the services they perform, subject to their respective contractual and legal obligations.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functionality, remember preferences, maintain shopping-cart activity, understand website performance, improve customer experience, prevent fraud, and measure advertising or marketing performance.

Your browser or device may provide controls for managing certain cookies. Disabling cookies may affect some website functions.

5. Data Retention

We retain personal information only for as long as reasonably necessary for order fulfillment, customer service, accounting, legal compliance, dispute resolution, fraud prevention, and legitimate business purposes.

6. Data Security

We use reasonable administrative and technical measures intended to protect personal information. However, no method of transmission or electronic storage can be guaranteed to be completely secure.

7. Your Privacy Choices

Depending on your location and applicable law, you may have rights relating to access, correction, deletion, restriction, objection, portability, or other controls over your personal information.

Privacy requests may be submitted to service@qelvixa.com. We may request reasonable information to verify your identity before processing certain requests.

8. Marketing Communications

Where marketing communications are offered, you may unsubscribe by using the unsubscribe option provided in the communication or by contacting us.

9. Children's Privacy

Our online store is not intended to knowingly collect personal information from children in violation of applicable law.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes to our practices, services, technology, or legal requirements. The latest version published on qelvixa.com will apply from its effective publication date.

11. Contact & Business Information