FAQ

Qelvixa™ · Customer Care

Frequently Asked Questions

Who operates Qelvixa™?

Qelvixa™ is owned and operated by Shenzhen Ouwo Culture Technology Co., Ltd. The owner / responsible person is Chen Chulin.

What does Qelvixa™ sell?

Qelvixa™ is an online retailer specializing in skincare products, beauty devices and tools, and cosmetics.

How long does order processing take?

Most orders are prepared for shipment within 1–3 business days after payment is successfully authorized.

How long does delivery take?

Estimated delivery is generally 7–15 business days after dispatch. Delivery times may vary depending on destination, carrier operations, customs processing, weather, holidays, and other circumstances.

Will I receive tracking information?

When tracking is available, tracking details will be provided after the order has been dispatched. Tracking activity may take additional time to appear after a shipping label is created.

Can I change or cancel my order?

Please contact us as soon as possible at service@qelvixa.com. We will try to assist, but changes or cancellations cannot be guaranteed once an order has entered processing or has been shipped.

What is the return period?

Eligible products may be returned within 30 days of delivery, subject to our Return & Refund Policy and applicable hygiene and product-condition requirements.

Can opened cosmetics or skincare products be returned?

For hygiene and safety reasons, cosmetics, skincare items, applicators, and personal beauty products that have been opened, used, tested, or had a protective seal removed may not qualify for a return based solely on personal preference, unless required by applicable law.

What if my product arrives damaged or incorrect?

Contact service@qelvixa.com as soon as possible with your order number and clear photographs of the item and packaging. We will review the situation and provide an appropriate resolution.

Are beauty products suitable for everyone?

Individual skin types, sensitivities, and preferences vary. Please review the product information and directions before use. Discontinue use if irritation occurs and seek appropriate professional advice when necessary.