Contact Us
Qelvixa™ · Customer Care
Contact Us
Need assistance with a product, order, payment, shipment, return, or general question? Our customer care team is here to help.
Email Support
Email: service@qelvixa.com
For questions about an existing order, please include your full name and order number so we can assist you more efficiently.
Phone Support
Phone: +86 184 6620 7878
Customer Service Hours: 8:00 AM–10:00 PM
When Contacting Us
To help us respond efficiently, please provide your full name, order number, the email address used at checkout, and a brief description of your question or concern.
If your request concerns a damaged, defective, leaking, incorrect, or incomplete product, we may ask you to provide clear photographs or video showing the product, outer packaging, shipping label, and relevant issue.
Business Information
Brand: Qelvixa™
Legal Company: Shenzhen Ouwo Culture Technology Co., Ltd.
Owner / Responsible Person: Chen Chulin
Website: qelvixa.com
Email: service@qelvixa.com
Phone: +86 184 6620 7878
Customer Service Hours: 8:00 AM–10:00 PM
Business Address:
Room 1118, Fuhong Building, No. 120 Yongfu Road,
Qiaotou Community, Fuhai Subdistrict,
Bao'an District, Shenzhen, Guangdong, China