Return & Refund Policy

We want Qelvixa™ customers to understand clearly how returns, damaged products, cancellations, and refunds are handled.

1. Return Eligibility

Eligible products may be returned within 30 days of delivery.

To qualify for a preference-based return, the item should normally be unused, unopened where applicable, in its original condition, and returned with original packaging, accessories, manuals, seals, and components.

2. Beauty & Hygiene Products

Because many Qelvixa™ products involve direct contact with the skin, face, eyes, lips, or cosmetic formulas, additional hygiene requirements may apply.

Unless otherwise required by applicable law, skincare products, cosmetics, applicators, brushes, facial tools, and similar personal-use products may not qualify for a preference-based return if they have been opened, used, tested, contaminated, or had a hygiene or protective seal removed.

This hygiene restriction does not remove any rights you may have regarding products that arrive damaged, defective, incorrect, or otherwise covered by applicable consumer-protection law.

3. How to Request a Return

Before returning any product, email service@qelvixa.com with:

• your order number;
• your full name;
• the product name;
• the reason for the return;
• photos or video when the request concerns damage, defects, leakage, or an incorrect item.

If your request is approved, we will provide return instructions.

4. Return Address

Please do not send products directly to our registered business address without receiving return authorization and instructions first.

The authorized return destination may differ from our business address depending on the product, warehouse, destination, and logistics arrangement.

5. Return Shipping Costs

For returns based on personal preference, change of mind, or ordering the wrong item, the customer may be responsible for return shipping costs unless otherwise required by applicable law.

For confirmed damaged, defective, or incorrect products caused by us or our fulfillment process, we will provide an appropriate resolution.

6. Damaged, Defective or Incorrect Products

Please contact us as soon as reasonably possible after delivery.

Include photographs showing the product, packaging, shipping label, and the relevant issue. Depending on the circumstances, an appropriate resolution may include replacement, refund, partial refund, or another reasonable solution.

7. Refunds

When a returned product requires inspection, we will notify you after the item has been received and reviewed.

Approved refunds are normally issued to the original payment method. Your bank or payment provider may require approximately 5–10 business days, or sometimes longer, to reflect the refund after it is issued.

8. Original Shipping Charges

Original shipping charges may be non-refundable for preference-based returns unless otherwise required by law or specifically stated by Qelvixa™.

9. Order Cancellation

If you need to cancel an order, contact us promptly. Cancellation cannot be guaranteed after an order enters processing, fulfillment, or shipment.

10. Exchanges

Exchange availability may depend on product stock and circumstances. In some situations, the most practical process may be to return an eligible item and place a new order.

11. Contact Information