At Qelvixa, we are committed to providing high-quality woodchippers and a seamless shopping experience for our customers in the USA. If you are not completely satisfied with your purchase, this Refund & Return Policy explains how you can request a return or refund.

1. Returns

You may request a return for products purchased from Qelvixa within 30 days of delivery, provided the items are in their original condition, unused, and include all original packaging and accessories. Returns that do not meet these requirements may not be accepted.

To initiate a return, contact our customer support team at support@qelvixa.com with your order number and reason for the return. Our team will guide you through the return process and provide instructions for shipping the product back to us.

2. Refunds

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund. Approved refunds will be processed within 7–10 business days, and the amount will be credited to your original method of payment.

Please note: Shipping costs are non-refundable unless the return is due to a defect or an error on our part.

3. Exchanges

If you wish to exchange a product for a different model or a replacement due to a defect, please contact us at support@qelvixa.com. Exchanges are subject to product availability. We will ship the replacement item once your return is received and inspected.

4. Damaged or Defective Products

If you receive a damaged or defective woodchipper, contact us immediately at support@qelvixa.com with photos of the product and packaging. We will provide instructions for a replacement or refund. Qelvixa covers all shipping costs for defective or damaged items.

5. Non-Returnable Items

Some items cannot be returned due to safety, hygiene, or regulatory reasons. This includes:

• Products that have been used or altered

• Items missing essential parts or packaging

• Items purchased from unauthorized sellers

6. Customer Support

If you have questions regarding returns, refunds, or exchanges, our dedicated support team is available to assist you. Contact us at:

Email: support@qelvixa.com
Website: https://qelvixa.com

At Qelvixa, our goal is to ensure every customer receives high-quality products and outstanding service. We strive to make the refund and return process straightforward, efficient, and hassle-free.